Terms and conditions
Table of Contents
Article 1 – Identity of the seller
Article 2 – Applicability and conditions
Article 3 – Our offer and your order
Article 4 – Right of withdrawal
Article 5 – Price
Article 6 – Payment
Article 7 – Conformity and warranty
Article 8 – Delivery and execution
Article 9 – Duration
Article 10 – Force majeure
Article 11 – Intellectual property
Article 12 – Complaints procedure and disputes
Article 1 Identity of the seller
We are:
FDS Promotions BV
Waterrijstraat 32
3920 B- Lommel
Email address: [email protected]
Telephone number: +32 11 66 84 40
Company number: 0461.313.984
Article 2 Applicability and conditions
1. Our general terms and conditions apply to all agreements with you as a customer. Certain conditions apply only to consumers (any natural person who acquires or uses marketed products or services exclusively for non-professional purposes). This will be clearly stated.
2. We only deliver in Europe. If you provide a delivery address in another country, we may refuse your order.
3. To place an order, you must be at least 18 years old. If you are under 18, a parent or legal guardian must place the order for you. If we find that a minor has placed an order, we may still refuse the order.
4. You can always find our general terms and conditions on our website. Placing an order on the website constitutes an explicit acceptance of our general sales conditions. You can always find these on our website. However, we ask you to explicitly confirm that you have read and approved the general terms and conditions when placing an order.
If you order online, we will also provide you with a copy of these general terms and conditions in a format that you can save or print along with the order confirmation (or at the latest upon delivery). We recommend you always do this.
5. If additional special conditions apply in addition to these general terms and conditions, the above also applies to the special conditions. If our general terms and conditions conflict with these special conditions, you as a consumer can always invoke the most favorable text for you.
Article 3 Our offer and your order
1. If an offer has a limited validity period or is subject to certain conditions, we will explicitly mention this in that offer.
2. We always describe as fully and accurately as possible what we are selling and how the ordering process will proceed. The description is in any case sufficiently detailed for you to make a good assessment. If we use images, they are a true representation of the offered goods and/or services.
However, mistakes are human. If we have clearly made a mistake, we are not obliged to deliver.
3. To purchase a product, add the product to your shopping cart. Then enter your contact details, delivery details, and billing details. Next, choose your delivery method: Shipping to one address, home addresses of your staff, or pick up at our warehouse. In the final step, you will get an overview of your order, accept our general terms and conditions, and confirm your payment by pressing the order button labeled "Complete order". Once you have gone through these steps, your order is final.
4. Your order is complete and the agreement between us is final once we confirm your order by email and once we have received the approval from the card issuer for your payment transaction. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
Article 4 Right of withdrawal
1. If you purchase goods or services from us as a consumer, you have the right to decide within 14 days that you do not want to keep the goods or services. This period of 14 days starts from the delivery (for the purchase of goods), or from the conclusion of the agreement (for the purchase of services). You can then return your order without paying a penalty and without giving any reason (you will pay the return shipping costs yourself).
2. You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the contract. The cost of returning the goods is at your expense. We will indicate what the cost will be (or estimate it if it cannot be reasonably calculated in advance). If the goods cannot be returned by mail, we will pick them up from you at no cost.
3. You can return the goods via mail or courier.
4. We will refund you the full purchase price within 14 days after we have received your returned order or after you have indicated that you wish to withdraw from the agreement, whichever is earlier.
The refund includes the delivery costs unless you chose a different delivery method than the cheapest standard delivery we offer.
The refund will be made using the same payment method you used.
5. During the first 14 days after delivery, we expect you to handle the order and the packaging with care. If you still want to return the goods, you may only unpack or use them to the extent necessary to decide if you want to keep them (as you would do in a store). Returned goods may be tried on, but not used. If you return the goods, this must be done with all supplied accessories, in the original state, if possible with the original packaging, and in accordance with our instructions.
If you go beyond what was necessary to assess the characteristics of the goods and the goods have decreased in value, we can apply a proportional reduction in value for the refund.
6. Printed items are excluded from the right of withdrawal and cannot be returned once ordered.
7. To quickly and correctly exercise your right of withdrawal, you can fill in the form below and send it to Waterrijtstraat 32, B-3920 Lommel or [email protected]. We will send you an acknowledgment of receipt of your withdrawal by email.
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)
(*) Delete as appropriate
- To FDS Promotions BV, Waterrijtstraat 32, 3920 Lommel Belgium:
- I/We (*) hereby give notice that I/We (*) withdraw from our contract for the sale of the following goods/delivery of the following service (*):
- Ordered on (*)/Received on (*): ............................................................................................
- Name of consumer(s): .......................................................................................................
- Address of consumer(s): .....................................................................................................
- Signature of consumer(s) (only if this form is submitted on paper)
- Date: .....................................................................................................................................
Article 5 Price
1. During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.
2. Our prices include all taxes, VAT, charges, and services. You will never face any surprises.
3. However, we can decide to charge shipping costs on top of the purchase price. In that case, we will always notify you before you finalize your order.
Article 6 Payment
1. We can only accept payment through the payment modules on our website.
2. We accept Visa, Mastercard, Maestro, Bancontact, Invoice payment, and iDeal.
3. To ensure secure online payment and the security of your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and unreadable when sent over the internet. To pay with SSL, you do not need special software. You recognize a secure SSL connection by the "lock" in the bottom status bar of your browser.
Article 7 Conformity and warranty
1. We guarantee that our goods conform to your order and meet the normal expectations you may have, considering the specifications of the product. We also guarantee that our goods comply with all laws as they exist at the time of your order.
2. If the delivered goods do not conform to your order, you have the right to a legal warranty of two years as a consumer. This means that if you discover a hidden defect or fault within two years of delivery, you can have it repaired or replaced free of charge by us.
As far as possible and reasonable, you have the choice between repair or replacement. Only when the repair or replacement is excessive or impossible, or cannot be done within a reasonable time, do you have the right to a price reduction or dissolution of the sales agreement.
If the defect or fault manifests itself within the warranty period (2 years after delivery), it is assumed to have existed at the time of delivery, unless we can prove otherwise.
Article 8 Delivery and execution
1. All goods and services are delivered to the address you specified when ordering.
2. If the items are in stock, the delivery period is typically 5 to 14 working days. When an item is out of stock, the delivery period will be more like 14 to 21 working days. We will inform you about the delivery period in the order confirmation.
3. Deliveries are only made on working days during office hours.
4. Standard delivery via the webshop is always free. It will be delivered during office hours on working days by courier services such as Post NL, TNT, GLS, and our courier service.
5. If we cannot deliver on time, we will always notify you before the expected delivery period expires. We will then agree on a new delivery period with you. If we also miss this second period, you may dissolve the agreement free of charge as a consumer. We will refund you within 30 days of dissolution.
If we do not notify you before the initially expected delivery date expires, you may immediately dissolve the agreement as a consumer when that period expires. We will refund you within 30 days of dissolution.
6. The risk of damage or loss of goods rests with us until the moment of delivery to you or a representative designated by you, unless otherwise agreed.
Article 9 Duration
1. The consumer can terminate an indefinite contract for regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. A consumer can terminate a fixed-term contract for regular delivery of products (including electricity) or services at any time by the end of the fixed-term, subject to the agreed termination rules and a notice period of no more than one month.
Article 10 Force majeure
1. In the event of force majeure, we are not obliged to meet our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or dissolve the agreement definitively.
2. Force majeure is any circumstance beyond our control and will, which prevents us from fulfilling our obligations in whole or in part. This includes strikes, fires, business interruptions, power failures, interruptions in a (telecommunications) network, or connections or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other engaged third parties, etc.
Article 11 Intellectual property
1. Our website, logos, texts, photos, names, and, in general, all our communications are protected by intellectual property rights belonging to us, our suppliers, or other entitled parties.
2. It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logo colors, etc., without our prior and express written consent.
Article 12 Complaints procedure and disputes
1. We always hope that all our customers are 100% satisfied. If you have complaints about our services, you can contact us at [email protected]. We will do everything we can to deal with your complaint within 7 days.
2. All agreements we enter into with our customers, regardless of their place of residence, are exclusively governed by Belgian law. If disputes arise, only the Belgian courts are competent. If, for reasons of international law, another law applies, the interpretation of the present general terms and conditions will, in the first place, be based on the Belgian Market Practices and Consumer Protection Act.
3. If you are not satisfied with the handling of your complaint, you can contact the Consumer Mediation Service of the Federal Government and the European Union's ODR platform.